Responsible Gaming

Gambling always involves the risk of financial loss. Set boundaries so your play stays safe and enjoyable. On Crickex, you can tailor limits and time-outs to suit your needs.

• Treat betting as entertainment, not a way to make money.
• Decide your budget before you start. Never use funds for rent, bills, or education.
• Set deposit, loss, and wager limits in My Account > Responsible Gaming.
• Use time limits and reality checks to control playing sessions.
• Take regular breaks. Avoid playing when stressed, tired, or after alcohol or drugs.
• Do not chase losses. Accept outcomes and move on.
• Track your time and spending. Review your betting history regularly.
• Protect minors. Keep your login secure and use parental controls on shared devices.
• Follow account verification and policy requirements to protect your account.
• Stop for a day or longer if gambling affects mood, sleep, or relationships.

Problem gambling can develop gradually. These warning signs need attention because addiction is a serious health condition.

• Spending more time or money on gambling than planned
• Chasing losses or raising stakes to recover money
• Hiding play from family or friends
• Borrowing, selling items, or using credit to gamble
• Feeling restless, anxious, or irritable when not playing
• Skipping work, studies, or social activities to bet
• Replaying bets after a win to keep the feeling going
• Using gambling to cope with stress, sadness, or boredom
• Repeated attempts to cut down or stop without success
• Missing bills or essentials due to gambling

If betting is affecting your life, act early. Practical steps and support can help you regain control.

• Set or lower deposit, loss, and wager limits in My Account > Responsible Gaming.
• Enable reality checks and session reminders to manage playing time.
• Plan no-gambling days and schedule other activities.
• Keep a separate entertainment budget. Do not borrow to gamble.
• Do not chase losses. Log out after a loss streak.
• Take a cooling-off period for 24 hours, 7 days, or longer.
• Use the Crickex time-out and self-exclusion tools if you need a break.
• Install blocking software such as BetBlocker or Gamban on your devices.
• Ask a trusted person to review your spending and help you stay accountable.
• Contact Crickex Support to adjust limits that protect your budget.

Independent help is available in Bangladesh and online. Use these services to learn, get support, and protect your wellbeing.

• Gambling Therapy – global online support and tools: https://www.gamblingtherapy.org/
• GamCare – live chat, forum, and resources: https://www.gamcare.org.uk/get-support/
• Kaan Pete Roi – Bangladesh emotional support helpline: https://www.kaanpeteroi.org/
• National Institute of Mental Health (NIMH), Dhaka: http://nimh.gov.bd/
• Moner Bondhu – counseling and mental health support: https://www.monerbondhu.org/
• Gamblers Anonymous – online meetings and peer support: https://www.gamblersanonymous.org/ga/meetings

If you are worried about addiction or loss of control, you can contact support at any time. Crickex will handle responsible gaming requests sensitively.

• Live Chat after you sign in to your account.
• Help Center: submit a support ticket from your account.
• Email: use the address listed on the Contact Us page.
• Responsible Gaming form in My Account > Responsible Gaming for time-outs or self-exclusion.
• Self-exclusion requests via Live Chat or Help Center.