Privacy Policy

This Privacy Policy (“Policy”) sets forth the rules and procedures for collecting, storing, processing and disclosing the personal information of website visitors. By using Crickex’s services, you consent to the processing of confidential information as set forth in this policy.

We may update, delete or add additional information to this Policy. We therefore recommend that you review the policy from time to time.

Information we collect

We reserve the right to use the data provided voluntarily by users of Crickex. Personal information includes:

  • First and last name;
  • Date of birth;
  • Mobile phone number;
  • Email address;
  • Country and address of residence;
  • Postcode.

The site uses software that collects information about traffic, IP addresses, device identifiers, types of web browsers and user locations. It also collects information about the URLs of websites visited before we switched to our platform.

Crickex analyzes data on payment methods, transaction frequency, and deposit amounts to detect violations of the terms of the user agreement and to improve the quality of our service.

Telephone calls and correspondence between players and the support team may be recorded for staff training and to monitor reactions to marketing campaigns and new services and products from Crickex.

Third-Party and Publicly Available Sources

We use personal data provided not only by users, but also by third parties such as financial service providers, social media, and our partners. We collect data in strict compliance with regulations and privacy laws.

The Crickex website collects routine information including browser language, time of site visits, and referring URLs. We use cookies to make it easier for you to navigate and use the site efficiently. This information is not personal data as it does not allow any player to be identified.

You can limit access to the above information by making changes to your browser settings. You can refuse the use of cookies, or you can activate the option to be notified when an attempt is made to use cookies.

Configuring and managing your account

When registering on the website, the personal information of the players is used, which is necessary for:

  • Configuring your account;
  • Providing technical support;
  • Identification;
  • Process your financial transactions;
  • Dealing with multi-accounting;
  • Sending promotional material.

We reserve the right to disclose personal data to third parties, but only if they have a legitimate reason to receive such information. Such requests may be made to financial institutions, law enforcement agencies, reference agencies.


The processing of personal information is carried out for one or more purposes:

Creating a database of subscribers to promotional and newsletters of our company;

To record enquiries, thank yous, complaints, suggestions and feedback to Crickex;

Respecting legitimate interests in providing relevant material and video content to users.

Marketing & Events

We use personally identifiable information to send you marketing communications by text message, push notifications, mailings. We inform you about our services for as long as you are a user of this website.

If you wish, you may opt out of being notified of Crickex marketing campaigns and new products. You may do this by contacting our support team at: 

[email protected].

Information protection

Crickex implements appropriate operational and technological security standards to safeguard the confidential information provided by users of our website. We employ all possible security measures to prevent unauthorized access, deletion, alteration or misuse of player data:

  • Licensed anti-virus software;
  • Vulnerability detection software;
  • Services for protection against DDoS attacks;
  • SSL certificate for data encryption.

In addition software packages are used to monitor the security of information resources, checking databases for vulnerabilities.

Access to information

Visitors to the online platform who intend to access the editing or deletion of personal data should make a request to that effect to the support team by sending an email to: [email protected]. The information requested by the player will be edited or deleted within 6 months of the request being accepted.

Retention periods for personal data

The retention periods for personal information are determined by the terms of this Policy and are subject to relevant regulatory requirements as well as the business objectives of the company. In unregulated jurisdictions, user data will be deleted 7 years from the date the account is closed.