Crickex Rules and Regulations in Bangladesh

Please read these general terms carefully, as your registration and continued use of the services mean you accept them and agree to comply at all times.

• Acceptance of terms
  • By creating or maintaining an account, you agree to these terms, related policies, and any game- or bonus-specific rules that apply to an event.
  • If you disagree, stop using the platform and request account closure.
• Eligibility and local law
  • You must be at least 18 years old and have legal capacity to enter into a binding agreement.
  • You are responsible for ensuring that betting is legal in Bangladesh for you, and that your use complies with any local restrictions. Services are not offered where prohibited by law.
• Account registration and accuracy
  • Provide true, current, and complete information during registration and verification.
  • Maintain one account only. Duplicate accounts may be closed and any bonuses cancelled.
• Changes to terms
  • Crickex may update these terms to reflect operational, legal, or regulatory requirements; material changes will be posted on the site or app.
  • Continued use after changes takes effect constitutes acceptance of the updated terms.
• Proper platform use
  • Do not misuse the site, attempt unauthorised access, scrape data, manipulate odds, or engage in match fixing or arbitrage based on system errors.
  • You must not allow others to use your account or bet on behalf of third parties.
• Content and intellectual property
  • All software, data, trademarks, text, images, odds feeds, and other content are protected. You receive a limited licence to use the services for personal, non-commercial betting.
  • You may not copy, redistribute, or exploit content without prior written permission.
• Liability and warranties
  • Services are provided on an “as available” basis. Interruptions can occur due to maintenance, network issues, or third-party failures.
  • To the extent permitted by law, neither the operator nor its suppliers are liable for indirect or consequential loss, lost profits, or loss of data. Your sole remedy for dissatisfaction is to stop using the services and close your account.
• Taxes and reporting
  • You are responsible for reporting winnings and paying any taxes under Bangladeshi law or other applicable rules.
• Priority of rules
  • If a conflict exists between these general terms and game-specific or bonus rules, the specific rules for that event or promotion will govern for that subject matter.

These general rules govern each bet placed on the platform and apply alongside sport- or game-specific rules published for each market.

• Eligibility to place bets
  • Only verified users who meet age and legal requirements may place bets.
  • Bets must be placed from a location where such betting is allowed and not restricted by local law.
• Bet acceptance and settlement
  • A bet is accepted when it appears in your bet history with a unique reference ID and the stake is deducted from your account balance.
  • If technical issues prevent confirmation, the bet may be void. Always check your bet slip and history after placing a wager.
• Minimum and maximum stakes
  • Minimum and maximum stakes vary by sport, market, and event. Limits are displayed on the bet slip or market page.
  • The operator may set per-bet, per-market, and per-account limits and may restrict or refuse bets to manage risk.
• Odds, results, and settlement sources
  • Odds may change at any time before acceptance; the odds shown at acceptance determine potential returns.
  • Settlement is based on official results from governing bodies and recognised data providers. If an official result is revised later, the initial settlement generally stands unless stated otherwise in sport-specific rules.
• Palpable error and corrections
  • If a manifest error occurs in odds, market, or settlement, affected bets may be settled at the correct odds, adjusted, or voided.
• Event postponement and cancellation
  • If an event is postponed or abandoned, settlement follows the relevant sport rules. Markets may be void if the event does not take place within the period stated in those rules.
• Cash out and partial cash out
  • Cash out availability is not guaranteed and may be suspended due to market changes or technical issues. Cash out value is determined at the time of confirmation.
• Multiple bets and related contingencies
  • Bets that create an unfair advantage through related outcomes may be restricted or adjusted. If taken in error, such bets may be settled at adjusted odds or voided.
• Bonus funds and free bets
  • Use of bonus funds, free bets, and promotional credits is governed by specific promotional terms, including wagering and time limits.
  • If you breach promotion rules, bonus-related returns may be adjusted or cancelled.
• Cancellations and voids
  • Bets placed after an event start or after a known outcome may be voided.
  • In the event of system failure, markets may be settled based on available records or declared void.

These rules set how deposits and withdrawals are processed for your account in Bangladesh.

• Funding your account
  • Available deposit methods and limits are shown in the cashier and may include local e-wallets, bank transfer, and other approved options. Method availability can depend on your verification status and location.
  • The operator does not charge deposit fees, but your bank or payment provider may apply charges.
• Withdrawals
  • Withdrawals are processed to the original deposit method when possible, subject to KYC checks and anti-money laundering controls.
  • Processing times depend on method and review requirements. Typical review occurs within a reasonable timeframe as displayed in the cashier; banking times may extend completion.
• Verification (KYC)
  • Before allowing withdrawals, you must complete identity verification, which may include government ID, proof of address, payment method ownership, and source-of-funds documents.
  • Failure to provide accurate documents can lead to delays, reversals, or account restrictions.
• Currency and conversion
  • Account currency options are listed in the cashier. If conversion is required, rates are determined by the payment provider or the operator’s rate at the time of processing.
• Transaction restrictions
  • The operator may set daily, weekly, or monthly limits on deposits and withdrawals.
  • Transactions may be blocked or reversed where required by fraud or AML controls, sanctions screening, or where betting is not allowed by law.
• Chargebacks and disputes
  • You agree not to pursue unjustified chargebacks. Verified chargebacks may result in account suspension, recovery of costs, and notification to payment partners.
• Cancellation of operations
  • Deposit requests not completed within the stated time may be cancelled. Withdrawal requests can be reversed by you only while pending, where this feature is available.
• Record keeping
  • You can read your transaction history in the account area. Keep your own records for reconciliation and tax purposes.

Gambling should be recreational. You are encouraged to manage your betting and use available tools to stay in control.

• Player protection tools
  • Deposit, loss, and stake limits: set daily, weekly, or monthly limits in your account.
  • Time-out: take a short break from betting for a set period.
  • Self-exclusion: request exclusion for longer periods; your account will be blocked for betting services during exclusion.
  • Reality checks and session reminders: receive prompts to help monitor time spent.
  • Access to history: review bets, losses, wins, and bonuses to assess risk.
• Signs of harm
  • Chasing losses, betting beyond your means, neglecting duties, or hiding betting from family or friends can indicate a problem.
• Support and resources
  • Gambling Therapy: online support and multilingual advice.
  • Gamblers Anonymous: peer support meetings and resources.
  • Consider contacting a licensed mental health professional in Bangladesh for local support.
• Our approach
  • The operator may apply cooling-off periods, reduce limits, or recommend exclusion if risk indicators suggest harm.

The platform applies controls designed to reduce the risk of money laundering and terrorism financing in line with international standards and applicable laws.

• Legal obligations and standards
  • Controls align with risk-based AML/CFT principles, including customer due diligence, ongoing monitoring, and record keeping.
• Know Your Customer (KYC)
  • Verification includes identity, age, address, payment method ownership, and where appropriate, source-of-funds or source-of-wealth checks.
  • Screening may include sanctions, politically exposed person (PEP) checks, and adverse media.
• Monitoring and detection
  • Transactions are monitored for unusual patterns, rapid movement of funds, use of third-party methods, structuring, or activity inconsistent with stated profile.
  • Bonuses and free bet misuse for value transfer is prohibited and may trigger review.
• Consequences of breaches
  • Crickex may delay or refuse transactions, freeze balances, or suspend accounts during investigations.
  • Confirmed breaches may result in account closure and reporting to relevant authorities where required.
• Your responsibilities
  • Use only payment methods registered to you.
  • Provide accurate information and documents when requested. Failure to cooperate may lead to restrictions.

This section explains how personal data is collected, used, stored, and shared when you use the services in Bangladesh.

• Data we collect
  • Registration and profile data: name, date of birth, contact details, and preferences.
  • Verification data: ID documents, address proofs, payment ownership, and where needed, source-of-funds.
  • Technical data: device identifiers, IP address, browser type, cookies, and usage logs.
  • Transaction and betting data: deposits, withdrawals, bets, wins, losses, bonuses, and account actions.
• How we use your data
  • To provide and improve services, process bets and payments, verify identity, manage bonuses, prevent fraud, and comply with legal duties.
  • To personalise content and odds display, and to conduct analytics. Marketing communications are sent based on your consent or legitimate interests, subject to opt-out.
• Sharing and transfers
  • Data may be shared with payment providers, identity verification vendors, analytics providers, and regulators where legally required.
  • Where data is transferred across borders, appropriate safeguards such as contractual clauses are applied.
• Retention
  • Data is kept for as long as necessary to provide services and meet legal, tax, and AML retention requirements.
• Your rights
  • Subject to applicable law, you can request access, rectification, deletion, restriction, objection, and data portability.
  • You may withdraw consent for marketing at any time via account settings or unsubscribe links.
• Cookies
  • Cookies and similar technologies help operate the site, measure performance, and deliver relevant content. Manage preferences in your browser and account settings.

Protecting your account and transactions is a priority, supported by technical and organisational measures.

• Technical safeguards
  • Transport Layer Security (TLS) encrypts data in transit.
  • Passwords are hashed and stored securely.
  • Systems use firewalls, intrusion detection, rate limiting, and network segmentation.
• Account protections
  • Two-factor authentication (2FA) may be enabled where available to add a second step to login.
  • Automatic time-outs and session controls reduce risk from unattended devices.
• Operational controls
  • Access to personal data is restricted to authorised staff under confidentiality obligations.
  • Security logs and continuous monitoring help detect suspicious activity.
• Your responsibilities
  • Keep login details confidential, use strong passwords, enable 2FA, and log out after each session.
  • Notify support if you suspect unauthorised use or observe unusual bets or balance changes.