Crickex Bangladesh Support and Customer Service

Live chat connects you to an agent in real time. It is the fastest way to handle most questions.

• How to start: log in, tap Help or the chat bubble on the website or app. If not logged in, use the Help Center link and choose Chat. Select a topic to route your question.
• Best for: login help, KYC document review, deposit not showing, bet settlement checks, bonus questions, account changes.
• Hours and language: 24/7 chat in English and Bangla.
• Expected time: first response in 1–2 minutes. Resolution for simple issues in 5–10 minutes.
• Tips for speed: have your username and registered phone ready. Add screenshots of any error. Share your last deposit reference if asking about payments. Ask one question per chat so the agent can focus. Keep the chat window open to avoid a timeout.
• Extra note: say “Crickex live support” in the topic picker to reach the right queue. This helps route you to customer support faster.

Email is best for detailed cases and when you need a record of the conversation. It also suits document reviews.

• How to send: use your registered email and write to the official support email shown in the Help Center after login. Include your username, a short subject, and a clear summary. Do not share passwords or full card numbers.
• Best for: KYC submissions, complex payment traces, responsible gaming requests, dispute reviews, app bug reports.
• Contact details: look for “Support email” in the Help Center. Use addresses that end in the official website domain only. Department options may include General Support, Payments, KYC, and Technical Support.
• Expected time: acknowledgment in 1–6 hours. Full answer in 12–24 hours. Complex reviews can take up to 48 hours.
• Tips for speed: use a precise subject like “KYC – Front ID + Selfie – BD”. List steps to reproduce any error. Attach JPG or PDF under 10 MB. Reply in the same thread to keep history.
• SEO note: if you ask for the Crickex customer support email, the Help Center will display the correct contact for Bangladesh.

Phone support lets you talk to an agent and get guidance right away.

• How to call: open Help Center and tap Call Support to view the current helpline number for Bangladesh. You will be asked to confirm your username and selected security data.
• Best for: urgent payment questions, account lockouts, two-factor problems, or when chat is not available on your device.
• Contact details: the Crickex helpline number and any free number appear in the website footer and in-app Help after login. A regional support number may be listed during special campaigns.
• Hours: most lines run 24/7. If the line is busy, start chat for faster routing.
• Expected time: queue 2–5 minutes for most calls. Many issues resolve during the first call.
• Tips for faster help: have your username, last deposit method, and recent transaction reference ready. Call during off-peak times such as early morning or late night Bangladesh time. Use a quiet line for better verification.
• If asked, you can request the “Crickex helpline number 24 7” in chat and receive the current number in a secure message.

Messaging apps and social channels are useful for quick guidance. For account-sensitive issues, use chat or phone to protect your data.

• Platforms: WhatsApp, Telegram, Facebook Messenger, and X. Only use links from the website footer or the app Help Center. Avoid replying to accounts that contact you first.
• Best for: general questions, site updates, basic how-to steps, status checks after a ticket is created.
• Contact details: verified profiles and direct messaging links are listed in the Help Center. Use in-app buttons to open the correct chat so you avoid imposters.
• Expected time: 15–60 minutes depending on traffic. You may be asked to continue in live chat for verification.
• Tips for safety: never share your password, card PAN, or CVV. Share your username and ticket ID only. Send screenshots that hide sensitive data. Ask the agent to confirm your ticket number.
• If your issue involves payments or KYC, switch to Crickex customer support via live chat for secure verification.

Technical support covers errors, payments, and gameplay problems on the website or app.

• How to reach: start live chat and choose Technical Support. You can also email the support email and select Technical in the category. Attach logs or screenshots if possible.
• Issues handled: login failures, OTP not arriving, two-factor setup, app crashes, game loading errors, stuck bet slips, payment failures or delays, website display problems.
• Contact details: the technical queue is available in chat 24/7. The relevant support email is shown in the Help Center. For urgent payment issues, the phone option is also available.
• Expected time: triage in 10–15 minutes by chat. Payment fixes usually within 2–8 hours after verification. Game provider escalations may take up to 24 hours.
• Tips for faster fixes: provide time of error, device model, iOS or Android version, browser version, app build, internet type, and any error code. Add screenshots or screen recordings. Include the transaction ID for payment cases.
• If you mention “Crickex support team technical,” your chat will route to the technical queue more quickly.

VIP players receive priority queues and dedicated assistance.

• How to access: open the VIP tab in your account or use the Priority Chat button in Help. If assigned, contact your VIP manager through the in-app message, phone, or email shown after login.
• Who qualifies: high-tier players based on account activity and responsible play review. Priority covers withdrawals, higher limits, rapid KYC, and account reviews.
• Contact details: priority chat is 24/7. A dedicated support number or manager line may be visible in your VIP area.
• Expected time: priority chat replies in under 1 minute. Email responses in 1–2 hours.
• Tips: keep KYC documents current, set a preferred callback window, and use one channel per issue for faster results. Asking for “Crickex customer service VIP” in chat will route you to the priority queue if eligible.