The platform collects personal information to provide online services and meet legal duties in Bangladesh and other applicable jurisdictions.

Personal data collected

• Identity and verification: full name, date of birth, nationality, ID or passport details, facial images for KYC, where lawful
• Contact details: email, mobile number, address
• Account data: username, security settings, responsible gaming preferences, support history
• Transaction and payment records: deposits, withdrawals, payment instrument references, billing information
• Usage and device data: IP address, device type, browser, operating system, language, approximate location, log files
• Cookies and similar technologies: session identifiers, preferences, analytics
• Compliance data: sanctions and watchlist screening results, fraud signals, dispute records

Why this information is collected

• To create and manage an account and deliver requested services
• To verify identity, age, and eligibility, and to support responsible gaming measures
• To process payments and prevent fraud, money laundering, and other unlawful activity
• To provide support, resolve disputes, and improve the website and mobile interfaces
• To meet legal, tax, and regulatory obligations

Security measures

• Encryption in transit (TLS) and at rest where appropriate
• Strict access controls, role-based permissions, and multi-factor authentication for staff
• Network segmentation, logging, and continuous monitoring
• Vendor due diligence, confidentiality obligations, and data processing agreements
• Staff training, incident response procedures, and regular risk assessments
• Data minimization, retention schedules, and secure destruction

User rights

• Access: obtain a copy of personal data and information about processing
• Correction: update inaccurate or incomplete records
• Deletion: request erasure when allowed by law and retention rules
• Restriction and objection: limit or object to certain processing
• Portability: request a copy in a structured, commonly used format
• Withdraw consent: stop processing based on consent, without affecting prior lawful use

Compliance statement

Processing follows applicable Bangladeshi laws on information and communications technology, consumer protection, and cybersecurity, alongside international data protection principles, including fairness, purpose limitation, and security by design.

Personal information is used for the following purposes under lawful and transparent processing principles:

• Account provision: registration, authentication, account security, and service delivery
• Transactions: deposits, withdrawals, payment reconciliation, and chargeback handling
• Verification and safety: KYC, age checks, anti-fraud and anti-money laundering screening
• Service improvement: troubleshooting, analytics, quality control, and product development
• Personalization: preferences, language, and content settings on websites and apps
• Communications: service notices, policy updates, and support messages
• Marketing: consent-based messages and in-account notices, subject to opt-out at any time
• Compliance: tax, bookkeeping, dispute management, and lawful requests from authorities

Processing bases may include user consent, performance of a contract, legal obligation, and legitimate interests balanced against user rights.

Users can manage their personal data through account settings or by submitting a request to support. Reasonable steps will be taken to verify identity before fulfilling requests.

How to exercise rights

• Access: request a summary of personal data and processing activities
• Update: edit profile fields or ask support to correct records
• Deletion: request erasure; some records may be retained to meet AML, tax, or dispute requirements
• Preferences: manage marketing choices and cookies in settings or browser controls

By using the services, the user consents to security checks and to the processing of payment information by banks, card schemes, mobile wallet operators, and other authorized providers for fraud prevention, reconciliation, and regulatory compliance.

The website is intended for adults aged 18 and above. The operator cannot confirm age without identity documents. Accounts suspected to belong to minors will be closed, and data will be deleted where permitted by law. A parent or legal guardian may request deletion of a minor’s information by submitting proof of authority and the child’s age; lawful retention requirements may still apply.

Personal data may be stored or processed outside Bangladesh where technology, payment, or compliance partners operate. Using the site constitutes consent to these international transfers. Partners are bound by confidentiality obligations and appropriate contractual, technical, and organizational safeguards designed to protect the information.

This Privacy Policy may include disclaimers that clarify, limit, or otherwise affect how certain rules apply, to the extent permitted by law. The disclaimer takes effect when the user accepts this policy by signature, click-acceptance, accession during account creation, or continued use of the services.

Cookies are small text files stored on a device by websites to remember settings and understand usage. The platform uses cookies for:

• Statistics: aggregated analytics to improve performance
• Behavior analysis: understanding how pages and features are used
• Personalization: remembering language, region, and preferences
• Site improvement: security, load balancing, and error management

Retention: up to 1 year, unless a shorter or longer period is needed for security or legal reasons. Users can manage or delete cookies in browser settings and in-site controls. Some features may not function if certain cookies are disabled.

Use of the services signifies full acceptance of this Privacy Policy. The current version published on the website prevails over any prior versions. Updates will be posted, and continued use after changes constitutes acceptance of the revised document.

Personal data may be shared with third parties for lawful purposes, including:

• Payment processing, identity verification, fraud prevention, sanctions screening
• Cloud hosting, customer support tools, and analytics providers
• Professional advisers, auditors, and dispute resolution bodies
• Law enforcement or regulators where required by law or to defend legal claims

Categories of recipients and purposes are disclosed on the website or at the point of collection. Providing information constitutes consent to sharing for those purposes. Third parties process data under their own privacy notices and contractual obligations; users should review those documents.

The website may include links to external websites that have their own privacy policies. The operator is not responsible for how those sites collect, use, or protect information. Users should review the privacy notices of any external site before providing personal data.