Crickex KYC & AML Policy

Crickex applies identity verification and anti-money laundering controls to confirm the legitimacy of each account holder, prevent unauthorized access, and combat financial crime across all platform activity. These procedures form the foundation of a secure and compliant gaming environment.

The following guarantees underpin this framework:

• Fair play is maintained for all registered users through consistent enforcement of verification standards
• User safety is protected by preventing fraudulent accounts and unauthorized transactions
• Transparency is upheld through clear communication of compliance obligations and platform policies
• Regulatory compliance is ensured in accordance with applicable laws and licensing conditions governing online gaming in Bangladesh
• Personal data submitted during verification is handled with confidentiality and in line with applicable data protection standards

Every new user registered on the platform is required to complete ID verification before accessing full account functionality, including withdrawals and participation in certain promotions. Document submission may be requested at registration, upon reaching specified transaction thresholds, or at any point deemed necessary by the compliance team.

The following categories of documentation may be requested:

• A government-issued photo identification document, such as a national identity card or passport, to confirm the account holder’s legal identity
• Proof of current residential address, provided through a recent utility bill, bank statement, or equivalent official document
• Confirmation of ownership over the payment method used for deposits or withdrawals, which may include bank account records or card documentation
• Additional identity check materials if the initial submission is incomplete, unclear, or flagged during the review process

Crickex applies a comprehensive set of security measures designed to detect, prevent, and report money laundering, terrorist financing, and other forms of financial misconduct across all platform transactions. These controls operate continuously and are subject to periodic review to reflect evolving regulatory standards.

Active controls include the following:

• Ongoing transaction monitoring to identify irregular patterns, unusual volumes, or activity inconsistent with a user’s stated profile
• Automated detection systems that flag potentially suspicious activity based on predefined risk parameters
• Enhanced due diligence procedures applied to accounts associated with elevated risk indicators or high-value transactions
• Manual review of large or atypical fund transfers that fall outside normal usage patterns
• Risk scoring assigned to accounts based on behavioral data, funding sources, and geographic considerations
• Screening of all users against international sanctions lists and politically exposed persons (PEP) databases
• Reporting to competent regulatory and law enforcement authorities in cases where suspicious activity cannot be excluded or resolved through internal review

Crickex enforces strict account protection rules that support the integrity of its KYC and AML framework, and any conduct that undermines these controls is subject to immediate enforcement action. Users are expected to engage with the platform in a lawful and transparent manner at all times.

The following actions are strictly prohibited:

• Operating multiple accounts under the same identity or using alternate identities to circumvent verification requirements
• Submitting forged, altered, or stolen documents during the document submission or identity check process
• Conducting or attempting any transaction with the intent to launder funds or obscure the origin of assets
• Manipulating platform systems, exploiting technical vulnerabilities, or interfering with transaction monitoring mechanisms
• Sharing, transferring, or selling account access to any third party under any circumstances
• Depositing or withdrawing funds through payment instruments that are not registered in the account holder’s own name
• Providing false or misleading personal data at any stage of the registration or verification process

Any violation of the platform’s KYC or AML obligations constitutes a serious breach of the Terms and Conditions and will result in proportionate enforcement measures. Depending on the nature and severity of the violation, the platform may impose temporary or permanent account suspension, freeze or confiscate funds linked to suspicious activity, cancel bets or associated winnings, and report the relevant account and transaction details to competent regulatory or law enforcement authorities where applicable.

Each account holder is responsible for ensuring that all personal information provided to the platform is accurate, complete, and kept up to date at all times. Users must complete the required ID verification process within the timeframe specified by the compliance team, and failure to do so may result in restricted access to account features. Any request for additional documentation must be responded to promptly and in good faith, as delays may trigger further account review. All payment methods linked to the account must be owned and controlled solely by the registered account holder, and the use of third-party instruments is not permitted under any circumstances. Users who become aware of suspicious activity connected to their account or to other platform users are expected to report such concerns to the platform’s compliance or support team without delay.

Crickex is committed to maintaining fair play and full transparency across all aspects of its operations, ensuring that every user engages with the platform under equal, lawful, and clearly defined conditions. These principles are not incidental to compliance but are central to the platform’s responsibility toward its users and the broader regulatory environment in Bangladesh.

The following principles guide the platform’s approach:

• Full adherence to applicable KYC and AML standards as required by licensing and regulatory obligations
• Confidential handling and protection of all personal data submitted during the verification and document submission process
• Continuous transaction monitoring to detect and act upon suspicious activity without delay
• Active prevention of account manipulation, fraudulent behavior, and any conduct that undermines fair play
• Dedicated user support on matters related to account security, identity verification, and safety measures
• Shared responsibility between the platform and its users in upholding compliance and reporting obligations
• Equal application of verification standards and account protection rules to all registered users without exception