Crickex Privacy Policy

Crickex collects personal data that users provide directly or that is generated through the use of the platform. This information is gathered to deliver, maintain, and improve the services offered.

Types of Personal Data Collected

• Full name and contact details (email address, phone number)
• Date of birth and identity verification documents
• Payment information, including bank account and transaction records
• Device and browser data collected automatically during online sessions
• Behavioral data related to platform usage and activity history

Purpose of Collection

Personal data is collected to:

• Verify user identity and comply with regulatory requirements
• Process deposits, withdrawals, and other financial transactions
• Provide customer support and account management services
• Detect and prevent fraud, money laundering, and other unlawful activities

Protection Measures

Crickex applies technical and organizational measures to safeguard personal information, including:

• Encrypted data transmission using industry-standard protocols
• Restricted access controls for internal personnel
• Regular security assessments and system monitoring
• Secure storage of all user records

User Rights

Users have the right to:

• Access the personal data held about them
• Request correction of inaccurate or incomplete information
• Request deletion of their data, subject to applicable legal and regulatory obligations

All processing activities are conducted in accordance with the laws of Bangladesh, including relevant data protection and privacy regulations.

Personal data collected by Crickex is used strictly for lawful and clearly defined purposes. No information is processed in a manner that is incompatible with the original reason for its collection.

How Personal Data is Used

• Account services: To create, manage, and maintain user accounts on the platform
• Transaction processing: To facilitate deposits, withdrawals, and the settlement of bets or wagers
• Service improvement: To identify technical issues, enhance platform performance, and develop new features
• Marketing communications: To send relevant promotional materials where users have provided explicit consent
• Analytics: To analyze usage patterns and understand how the platform is accessed and navigated
• Regulatory compliance: To fulfill obligations under applicable laws, including anti-money laundering and responsible gambling requirements

Principles of Data Processing

All processing of personal information is carried out in accordance with the following principles:

• Lawfulness: Data is processed only where a valid legal basis exists
• Transparency: Users are informed about how their data is used
• Purpose limitation: Data is not used beyond its stated purpose
• Data minimization: Only the information necessary for each purpose is collected
• Accuracy: Records are kept up to date and corrected when necessary
• Storage limitation: Data is retained only for as long as required

Users of Crickex have the right to access, update, and request the deletion of their personal data at any time, subject to applicable legal obligations.

Accessing Personal Data

Users may submit a request to view the personal information held about them by contacting the customer support team. Requests will be processed within a reasonable timeframe, and users will be provided with a clear summary of the data on file.

Correcting Personal Data

If any information on record is found to be inaccurate or outdated, users may request a correction. Supporting documents may be required to verify the change before updates are applied.

Deleting Personal Data

Users may request the deletion of their personal data. Crickex will action such requests where no overriding legal, regulatory, or contractual obligation requires the retention of that data.

Consent to Security and Payment Processing

By using the platform, users acknowledge and consent to the following:

• Personal information may be subject to identity verification and security checks as required by law
• Payment data, including transaction details and financial account information, may be processed by authorized third-party payment service providers
• These providers operate under their own data protection obligations and are bound by confidentiality agreements with Crickex

Crickex is an online platform intended exclusively for adults. Access to the website, its services, and all associated features is restricted to individuals who are 18 years of age or older.

Age Restriction Policy

• Users must be at least 18 years old to register and use the platform
• By creating an account, users confirm that they meet the minimum age requirement

Limitations on Age Verification

Crickex cannot independently verify the age of every individual who attempts to access the platform without the submission of valid identification documents. Users are responsible for providing accurate information at the time of registration.

Data Collected from Minors

Crickex does not knowingly collect personal data from individuals under the age of 18. If a parent or legal guardian believes that their child has registered on the platform and provided personal information, they may contact the support team to request the immediate deletion of that data.

Upon receiving such a request, Crickex will take prompt steps to verify the claim and remove the relevant information from its records.

Crickex operates within a global network of service providers and business partners. As a result, personal data collected through the platform may be transferred to, stored in, or processed in countries outside of Bangladesh.

Circumstances of International Transfer

Personal information may be processed abroad in the following circumstances:

• Where Crickex engages third-party service providers located in other jurisdictions
• Where business partners involved in platform operations are based internationally
• Where technical infrastructure, including servers and data centers, is hosted outside Bangladesh

User Consent

By accessing and using the platform, users provide their consent to the international transfer of their personal data. This consent forms the legal basis for cross-border processing activities.

Confidentiality Assurance

Crickex ensures that all partners and third-party providers involved in international data transfers are bound by obligations of confidentiality. These parties are required to maintain appropriate data protection standards consistent with the principles outlined in this document.

The legal disclaimer associated with this Privacy Policy may, in certain circumstances, alter the scope, interpretation, or effects of the rules and provisions set out herein.

Applicability

The disclaimer applies from the moment a user accepts this Privacy Policy. Acceptance may occur through any of the following actions:

• Signing a registration form or agreement that references this document
• Electronically accepting the terms during the account creation process
• Continuing to use the platform following notification of updates to this policy

Effect of the Disclaimer

Users are advised to read both this Privacy Policy and any accompanying disclaimer in full before using the platform. Where the disclaimer modifies the scope of any provision, the terms of the disclaimer will apply to the extent permitted by applicable law.

Crickex reserves the right to update this disclaimer in accordance with changes to legal or regulatory requirements.

Cookies are small text files that are placed on a user’s device when they visit a website. These files allow the platform to recognize the device on subsequent visits and retrieve stored preferences or session information.

How Crickex Uses Cookies

Cookies are used for the following purposes:

• Statistical analysis: To collect aggregated data on how users interact with the platform
• Behavioral analysis: To observe navigation patterns and identify areas for improvement
• Personalization: To tailor the platform experience based on individual preferences and prior activity
• Site improvement: To identify technical issues and enhance overall functionality

Cookie Retention

Cookies placed by the platform are retained for a period of up to 12 months, after which they expire and are removed from the user’s device.

Managing Cookies

Users may manage or disable cookies through their browser settings. Disabling certain cookies may affect the functionality of some features on the platform. By continuing to use the website with cookies enabled, users consent to their use as described in this section.

By accessing or using the Crickex platform in any capacity, users confirm that they have read, understood, and fully accepted the terms outlined in this Privacy Policy.

Ongoing Acceptance

Continued use of the platform following any updates to this document constitutes acceptance of the revised policy. Users are encouraged to review this page periodically to remain informed of any changes.

Current Version

The version of this Privacy Policy currently published on the website supersedes all prior versions. In the event of any inconsistency between this document and an earlier version, the current version will prevail.

If a user does not agree with the terms of this policy, they should discontinue use of the platform and may contact the support team for further guidance.

Crickex may, in certain circumstances, share personal data with third parties. Such sharing is conducted only where a clear legal, contractual, or operational basis exists.

Circumstances for Sharing Personal Data

Personal information may be disclosed to third parties in the following situations:

• Legal obligations: Where disclosure is required by law, court order, or a regulatory authority in Bangladesh or another relevant jurisdiction
• Dispute resolution: Where sharing is necessary to investigate, prevent, or resolve a dispute involving the user
• Contractual arrangements: Where third-party service providers are engaged to support platform operations under formal agreements

Identification of Third Parties

Where third parties are listed on the website, users may refer to the relevant section for details. Where a third party is not publicly listed, Crickex will inform users of the purpose and scope of any data sharing prior to disclosure, where legally permissible.

Consent Through Data Submission

By submitting personal information through the platform, users acknowledge and consent to the possibility of that data being shared with authorized third parties as described in this section. All third parties are required to handle personal information in accordance with applicable data protection standards.

The Crickex platform may contain links to external websites operated by third parties. These links are provided for informational or functional purposes and do not constitute an endorsement of those websites or their content.

Third-Party Privacy Policies

Each external website operates under its own privacy policy and data handling practices. Crickex has no control over how third-party websites collect, store, or use personal information.

Limitation of Responsibility

Crickex accepts no responsibility for the data practices of any external website accessed through a link on this platform. Users should review the privacy policy of any third-party site before submitting personal information.

User Caution

Users are advised to exercise care when navigating away from the platform. Any personal data provided on external websites is governed solely by the policies of those websites, and Crickex bears no liability for how such information is handled.